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How rusa35 Handles Your Privacy

Your account information and wallet activity on rusa35 are handled with clear, defined rules — what we collect, why we collect it, and how long we keep it. This page covers the full picture so you know exactly where you stand.

Account Data ProtectionDANA, OVO, GoPay Wallet PrivacyData Retention PolicyYour Access RightsContact for Data Requests
rusa35 How rusa35 Handles Your Privacy
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right starting point. Send your request through any of the channels below and include your registered account email so we can locate your record quickly. Players in Denpasar and across Indonesia can reach us the same way — no separate regional contact needed.

Live Chat Open the chat window inside your account dashboard. Describe your data request and our team will pick it up and respond directly.
Email Support Send your privacy request to our support address. Include your registered email and the specific data action you are asking for.
Help Centre Our help centre covers common data questions — account deletion, cookie settings, and how to download your transaction history.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and data hygiene are not optional extras — they are part of how the account layer works. Here is what we do in practice to keep your data safe and give you control over it.

Data Encryption

Your account credentials and wallet details are encrypted in storage and in transit. We use SSL across all account pages, including the deposit flow for DANA, OVO, and GoPay.

Retention and Deletion

We keep account data for as long as your account is active and for a period after closure to meet financial record requirements. You can request deletion once that period lapses.

Cookie Control

Essential cookies keep your session alive. Analytics cookies are optional — you can adjust these in your account settings or through your browser without losing access to the lobby.

Data Access Requests

You have the right to request a copy of the personal data we hold on your account. Submit your request via live chat or email and we will respond within a reasonable timeframe.

Privacy Questions We Hear Most

These are the questions we get most often about how your data is handled on rusa35. If something is not covered here, contact support through your account dashboard.

We collect your name, email, mobile number, and the wallet details you link for DANA, OVO, or GoPay transactions. We also log your device type and IP address for account security.

We share only what is necessary with payment processors like DANA, OVO, and GoPay to complete your transactions. We do not sell your data to advertisers or unrelated third parties.

We retain your data while your account is active and for a defined period after closure to satisfy financial record obligations. After that window, you can request full deletion.

Yes. Send a data access request via live chat or email, include your registered account email, and we will compile and share your records within a reasonable timeframe.

Log into your account and go to your profile settings to update your name, email, or mobile number. For wallet details tied to DANA, OVO, or GoPay, contact support to verify the change.

Your account is deactivated and your data moves into a retention period required for financial compliance. Once that period ends, you can ask us to delete your records permanently.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.