Reference

Terms That Cover Your Account on rusa35

These terms set out what you agree to when you open and use an account on rusa35, including how we handle payments through DANA, OVO, and GoPay, and what applies to your activity where local law permits access.

Account eligibility appliesLocal law governs accessDANA, OVO, GoPay coveredOne account per personTerms updated with notice
rusa35 Terms That Cover Your Account on rusa35
TERMS CONTACT

Reach Us About These Terms

If a clause in these terms is unclear, or you need to raise a dispute about your account or a transaction made through DANA, OVO, or GoPay, our support team handles these queries directly. Players in Denpasar and across Indonesia can reach us through the channels below during staffed hours.

Live Chat Start a chat from your account dashboard for queries about specific clauses, account status, or payment disputes. Responses are handled by our Indonesia support team.
Email Support Send a detailed message to our support address for written records of your terms query or formal dispute. We aim to respond within one business day.
Account Help Centre Our help section covers common terms questions — account eligibility, wallet payment rules, and what happens when a transaction is flagged for review.
HOW WE OPERATE

How rusa35 Handles Your Account Data

We hold account data only for as long as it is needed to operate your account and meet our obligations. You can request a copy of the data we hold, ask us to correct it, or close your account at any time through the support channels on this page.

Data Retention

We keep your account records for the period required to process transactions and handle disputes. Once your account is closed, data is retained only as long as legally required.

Payment Security

Wallet transactions through DANA, OVO, and GoPay pass through encrypted connections. We do not store your wallet credentials on our servers at any point.

Account Access

Your account is protected by a password and OTP verification on login. If you suspect unauthorised access, contact support immediately to freeze the account.

Requesting Changes

To update your registered details or request a data summary, submit a request through live chat or email. We verify identity before making any account changes.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering eligibility, payments, account changes, and what to do if something goes wrong.

Accounts are open to individuals in regions where access is permitted under local law. You must be of legal age in your jurisdiction and provide accurate registration details.

Yes. All wallet transactions are covered by these terms alongside the individual policies of DANA, OVO, and GoPay. Both sets of rules apply to every deposit and withdrawal.

We will notify you through your registered account contact before any change takes effect. You have the option to close your account if you do not accept the updated terms.

We will contact you at your registered address to explain the reason. You may submit a response through our support channels, and we will review the case before a final decision is made.

Submit a request via live chat or email with your account details. We verify your identity first, then provide a summary of the data we hold within a reasonable timeframe.

Contact support through live chat with your transaction reference number. Our team checks the payment record and resolves confirmed discrepancies directly with your account balance.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.